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About Us

Nightingale is a dedicated Home Delivery Service which has been established for over 30 years. We aim to offer you confidence and peace of mind in dealing with a UK-based Company.

With over 30 years experience in the continence marketplace, Nightingale provides a nationwide service headed up by a team of dedicated Nurses and, supported by our Customer Care Team who oversee the running of the Home Delivery Service.


To be the most caring, patient and healthcare professional focused DAC in England and Wales.


1) We will strive to enhance patients’ lives.
2) We will support our patients, healthcare professionals and suppliers.
3) We will constantly evaluate what we do.

Through these principles we seek to promote growth, profitability and a stable business.

Brand Values

Dignity & Respect
Patients are at the heart of our business. We exist to support and help patients enjoy a quality of life unhindered by continence issues. We’ll always treat patients, healthcare professionals, suppliers and each other with respect, dignity and discretion.

Dynamic & Enterprising
As a commercial business working within the care and medical sector, we believe in being flexible and responsive whilst keeping pace with opportunities and trends in the sector.

The service provided by the Nightingale Nurses and the Home Delivery Service are synonymous with quality. A quality that is life enhancing and reassuring for patients, the envy of our competitors and the pride of our staff.

Passion & Commitment
Our passion for the Nightingale Home Delivery Service, and our commitment to preserving the dignity of patients, will never be undermined by our desire for business success. We understand that putting patients first is our route to success and longevity.

Our History

Nightingale Ostomy was formed back in 1984 and acquired by the Directors of Great Bear Healthcare in 1995. Back then, Nightingale was a team of just three nurses based in the local area of Cardiff, with a focus on Stoma care. As the Parent company switched its focus from stoma to continence, the focus of the nursing team gradually evolved in the same vein and the “Ostomy” part of the name was dropped to give way to Nightingale. Over the subsequent years, Nightingale has expanded nationwide with a team of eight now covering much of the UK.

In 2015, Nightingale was successful in obtaining a new dispensing licence and a secondary premises was opened in Bridgwater.

Nightingale Services - What We Offer

You can rely on Nightingale Home Delivery Service to deliver your continence and stoma products discreetly to your door. We also have a team of specialist continence nurses, who can assess for continence product requirements. Assessments can take place in person, over the phone or online.

If you require assistance in completing this form, please give our Customer Care Centre a call on 0800 318 559 and they will be happy to help.