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Privacy Policy

1. Introduction

Great Bear Healthcare Ltd is committed to protecting the privacy of information collected from those using our website. This policy details the different areas where user privacy is concerned and explains the way in which the information learned about you is handled.

By using the website you are agreeing to the terms set out within this policy.

The Nightingale website [www.nightingaledelivery.co.uk] is owned and operated by Great Bear Healthcare Ltd, Company number 2503030 registered in England. Registered Office Address 1 Lambourne Crescent,  Cardiff Business Park , Cardiff CF14 5GF

Except as set out below, we do not share, or sell, or disclose to any third party, any information collected through our website.

If you have any questions regarding our privacy policy you can contact our Data Protection Officer (DPO) on 0800 055 6270.

2. Your Personal Data

Great Bear Healthcare Ltd collects personal information such as names, addresses, e-mails and phone numbers in order to process orders and/or sample requests.

In order for us to carry out our contractual obligations to you, that being to supply you with prescription items, we must process the information you give us. This entails sending orders to your personal address and contacting your GP in order to get a prescription.

We may also use your information to:

  • verify your identity for security purposes
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We will not use your personal data for any other means unless we are authorised by you to do so.

Your personal data is stored securely until a time it is no longer required, unless otherwise stated,  and we will not pass your details on to any third parties.

2.1 Accessing Your Information

At any time you may request to review your personal information that we hold about you. To obtain a copy of your personal information, please email us your request to mail@gbhl.co.uk.

When we receive any request to access, edit or delete personal data we will first take steps to verify your identity before taking any access.

3. Children

This internet site is not intended for children under the age of 16. We will not knowingly collect information from site visitors under this age.  If you think we have collected personal information from a child under the age of 16, please contact us. Parents are urged to monitor and supervise their children’s online activity.

4. Information from third parties

Although we do not disclose your personal information to any third party, we may receive and process personal information from third parties. For example, we often receive prescription order requests from Healthcare Professionals for a patient who has not contacted Great Bear or Nightingale directly themselves.

5. Cookies

This website uses Google Analytics to monitor how website content is used. Google Analytics uses “cookies”. These cookies are text files that allow us to monitor how web users use the site, for example, identifying which pages are most popular. This allows us to continually improve the relevance and accessibility of the website content we provide.

These cookies will not store, save or collect personal information.

When you first visit our website, we will ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit.

For more information see www.allaboutcookies.org

5.1 Personal Identifiers from your browsing activity

When you are browsing our websites, requests by your web browser are recorded. Such information recorded includes your IP address, your geographic location and the type of device you are using to view our website.

This information allows us to collate profiles on who uses our website and is useful insight for us when looking at the web content we provide.

6. Ordering and Samples

The Great Bear and Nightingale websites have sample request and order forms that allow you to request products from us. By using these forms you are agreeing that you are happy for Great Bear Healthcare Ltd to hold personal information about you on our database in order to supply you with the products and/or samples requested.

7. Newsletters

7.1 E- Newsletters

Great Bear Healthcare Ltd has a regular email newsletter used to inform subscribers about the latest news, product and service updates. Users can choose to subscribe to this newsletter on the website. This is completely at the users discretion.

E-newsletters set by Great Bear Healthcare contain tracking facilities to enable us to evaluate the performance of the email campaign. Such tracked activity includes the opening of the e-newsletter and the clicking of links within it. This information will be used to improve future newsletter content. We use Mailchimp to send our email updates. By agreeing to receive email updates from us, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy.

Users may unsubscribe at any time by clicking the “unsubscribe” link in the footer of the e-newsletter or by emailing marketing@gbhl.co.uk.

7.2 Postal Newsletters

Nightingale send a postal newsletter out twice a year. When you register with Nightingale you will be asked whether you want to receive this newsletter.

Your details will only be used to subscribe you to any of our newsletter programmes if you have given us your express consent to do so.

8. Social Media

When commenting, posting or tagging on our social media platforms the user must accept the terms and conditions and Privacy policies held by each respective Social Media platform.

By engaging with social media sites you are putting your information in the public domain as we have no control or responsibility over any third party action. Take due care and attention to ensure you are not disclosing any personal or sensitive details via social media and instead look to contact us through secure channels such as phone and email.

We do attempt to moderate user generated content, but are not always able to so immediately. If you do have any complaints regarding third party content on our Social Media channels we shall investigate your complaint  but must iterate that  Great Bear Healthcare Ltd is not responsible for any third party content that may appear  on our social media channels.

9. Job Applications and Employment

If you send us information in relation to a job application we may keep it on file for a reasonable amount of time in case we decide to contact you at a later date.

If we employ you, we will collect and hold personal information on you throughout the duration of your employment. This information will only be used for purposes directly relevant to your employment. After your employment with Great Bear Healthcare Ltd has ended, we will keep your information on file for a further 5 years before deleting it.

10. Contact us via our online enquiry form or email

When you contact us, we collect the information you have given us in order to respond to your enquiry.  We will keep personally identifiable data, such as your name and email address, so as to track our communications with you and ensure we are offering a high level of customer service.

11. Complaints

When we receive a complaint we will make a record of all the information you have given us and use it in order to resolve your complaint satisfactorily.

We may compile statistic reports to monitor and improve the service we offer but not in a way that identifies you personally.

12. Links

For your convenience, Great Bear Healthcare may provide links to other websites, either on this site or within our e-newsletter.

Great Bear does not accept any responsibility of the contents of any linked sites not does it imply endorsement by Great Bear Healthcare.

This privacy policy does not extend to any other linked sites and we would encourage you to read  the privacy policy of any website you visit.

13. Encryption of data

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you provide to us.

Whenever information is transferred to us, you can check that it is secure by looking for the closed padlock symbol in your browser’s URL bar.

14. Review

From time to time this privacy policy maybe updated in accordance to our business practice. If you have any questions regarding our privacy policy please contact us.

15. Legal Compliance

Our privacy policy has been created so as to comply with the legal requirements of the country in which we carry out our business.

16. How you can complain

If you are not happy with our privacy policy or if you have any complaint you should notify us by email at mail@gbhl.co.uk

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If you require assistance in completing this form, please give our Customer Care Centre a call on 0800 318 559 and they will be happy to help.